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Privacy Policy
Click here to view a copy of our privacy form which our clients need to sign before we can act on their behalf.
Home Loans Queensland, its employees and contractors are committed to providing you with the highest level of customer service, which includes protecting your privacy and your personal information we may collect.
What is your personal information
We will only collect information relevant to our business relationship with you. The information we collect may include your name, date of birth, telephone numbers, drivers licence number, current and previous addresses, occupation details, financial information and information about the products or services you wish to use.
How we collect your personal information
We collect this information directly from you when you inquire or make application for a home loan or one of our other services. This may be either by interviewing in person, over the phone, via our Web site, or other forms of communication. When you speak to us about your personal financial affairs, we will minimize the opportunity for other people to overhear our discussion.
How we use your personal information
We will limit the use of your personal information to the following:-
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Recommending to you, or providing you with the financial products, information and services you need
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Carrying out our business which includes determining whether you may qualify for a mortgage loan and the completion of associated loan application forms
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Administrative functions such as account management, planning, product development, research and analysis
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To meet our legal or reporting requirements
We may use your information to offer you products or services that we believe may interest you or will meet your needs. However, you can notify us at any time if you do not wish to be informed of these offers. Just contact us by calling for writing to the Privacy Manager at Home Loans Queensland. Details are set out below.
We will not share, sell or trade your information to any company or person outside Home Loans Queensland, unless that party is contracted to Home Loans Queensland to provide services or activities on our behalf, and is bound by our privacy policy. An example of the parties to whom Home Loans Queensland may disclose your personal information would be various lenders with whom Home Loans Queensland is accredited with.
Your information is secure
We require our employees and contractors to maintain the confidentiality of customer information. We utilized up-to-date techniques and processes to protect your information from unauthorized access, modification or misuse. We will not retain any of your information for any longer than it is required by us except to fulfil our legal obligations.
You have access to your personal information
You may ask us for a list of the personal information we hold about you, subject to some exceptions that are allowed by law.
You can request access to your information by contacting the Privacy Manager at Home Loans Queensland. Details are set out below. A fee may be charged if the information you request requires significant research or preparation time.
Home Loans Queensland takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
We encourage you to let us know if there are any errors in your personal information, and to keep us informed with changes to your personal information such as your name, address and phone numbers.
How to contact us regarding your personal information
If you require any additional information relating to privacy, please contact Home Loans Queensland as follows:-
The Privacy Manager
Home Loans Queensland
PO Box 1219
Capalaba QLD 4157
Phone: (07) 3824 4424
Fax: (07) 3105 7438
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